Returns Policy
AUSTRALIAN MARINE DISCOUNTERS
Sales Return Policy
Online Warranty Returns
All products distributed by Australian Marine Discounters are guaranteed by Australian Marine Discounters and the manufacturer of the goods. Warranty periods vary according to product. Any warranty claims are handled by the manufacturers of the goods. Warranties only apply to goods supplied within Australia for personal use.
All warranty covers manufacturing faults or defects in the original product. Damage or faults occurring from fair wear and tear, improper use, failure to follow instructions, failure to follow care and maintenance instructions, accidental damage, commercial use, alterations, severe weather events, animals, insects and acts of God are not covered by warranty.
The first step to get a warranty return underway is to email Australian Marine Discounters with your details and a description of the problem.
From these details, Australian Marine Discounters will be able to advise you of the action which will usually be to either provide replacement parts or to initiate a return.
When an item is returned it will be inspected by Australian Marine Discounters or the manufacturer to confirm its a warranty issue. Once confirmed as a warranty issue by Australian Marine Discounters or the manufacturer as either a minor or major fault you will be notified. In the case of a minor fault, the item will be repaired or replaced and for a major fault, the item will be either replaced or refunded. This will be solely at the discretion of Australian Marine Discounters.
If a product is found to be faulty within 14 days of delivery, and Australian Marine Discounters has confirmed notification within this time frame, Australian Marine Discounters will cover the cost of any shipping required to or from the original delivery location in order to resolve the issue.
If a product is found to be faulty after 14 days from the delivery of Australian Marine Discounters, it is the customer’s responsibility to return the product to Australian Marine Discounters.
Damaged in Transit
If a product arrives and is damaged you must notify us within 7 days of delivery, via the contact us tab. Australian Marine Discounters will cover the cost of any shipping, outside of the 7 days it is the customer’s responsibility to cover all freight to and from unless agreed by Australian Marine Discounters. Some items purchased have Transit Insurance that can be either declined or accepted by the customer. If insurance is declined then any Damaged in Transit claim will be solely at the discretion of Australian Marine Discounters.
Lost in Transit
An item is deemed as "lost in transit" once it cannot be tracked by the carrier for a period of 7 days, this time limit will start once Australian Marine Discounters has been advised of the non-delivery. Confirmation from the carrier that the goods are "lost in transit", Australian Marine Discounters will send out a replacement order at its own expense.
Refund Process
Online or Store Purchases
Refunds are processed within 2 business days of being approved. Refunds are sent back using the original payment method (e.g. Paypal, Credit Card, Afterpay). Depending on your refund method it may take 4-5 business days for these funds to be made available in your account.
